Custom AI Agents for Businesses in Spain
Agents that actually do the work: connected to your systems, with controlled tool access, memory, and human validation where it matters. Designed and run from Spain since 2008.
What is a custom AI agent?
A custom AI agent is software that interprets a request in natural language and then acts on your business systems — reading and updating your CRM, processing a document, booking a slot, opening a ticket — within permissions you define. Unlike a chatbot, it executes multi-step work; unlike plain automation, it handles variability. Hawkins designs, builds and operates these agents for companies across Spain.
How we build them
| Stage | What happens |
|---|---|
| 1. Diagnostic | We map the process, the data and the risks, and agree written acceptance criteria. |
| 2. Prototype | A scoped first version proves the case before you commit. |
| 3. Integration | The agent connects to your CRM/ERP/telephony through APIs with scoped permissions. |
| 4. Human validation | Review queues and confidence thresholds keep people in charge of sensitive steps. |
| 5. Production & upkeep | Monitoring, traceability and continuous improvement — agents are not fire-and-forget. |
Privacy matters: where the project requires it we run models on our own dedicated-GPU infrastructure in Spain, so sensitive data need not be sent to third-party platforms. Where an external API fits better, we say so — we decide case by case.
Working examples
A phone agent that answers, understands intent and routes calls for Comurban; administrative automation for Magisterio La Línea; and Hera Apartments, where AI handles guest check-in document reading and pre-validates statutory police reports before automated submission. Each case describes real scope — we do not publish invented percentages.
Based near Gibraltar or in the Campo de Gibraltar area? We also work on-site for cross-border businesses.
Frequently asked questions
What is the difference between a chatbot and an AI agent?
A chatbot follows a script and answers questions. An AI agent acts: it reads and writes data in your systems, executes multi-step tasks with controlled tool access, and escalates to a person when a decision falls outside its remit.
Can an agent connect to our CRM or ERP?
Yes — that is the point. Agents read and update records through your systems' APIs, with scoped permissions and full traceability of every action they take.
Private models or external APIs?
It depends on privacy, volume, latency and cost. We operate our own GPU infrastructure and also use external APIs where they fit better; we decide case by case, not by default.
How do you keep humans in control?
Confidence thresholds, review queues, human validation before sensitive actions, and audit trails. Oversight is designed in from day one, not bolted on.
Have a process in mind?
Tell us what it looks like today — we'll tell you whether an agent is the right tool, in plain English.